Refund & Returns Policy

Thank you for shopping at hi5india.in. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Conditions

To be eligible for a return, please ensure that:

  • The return request is initiated within 10 Minite of receiving the product.
  • The item is unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, manuals, and accessories intact.
  • You have the receipt or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Perishable goods (such as food, snacks, or sweets).
  • Personal care products (such as beauty products or hygiene items).
  • Custom-made or personalized items.
  • Items on Clearance/Final Sale (these are sold “as-is”).

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Insert Email] with:

  1. Your Order Number.
  2. Clear photos or a short video of the damaged product and the packaging. We will arrange a replacement or a full refund at no extra cost to you if the damage is verified.

4. Refund Process

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Debit Card, UPI, etc.).
  • Timeline: You will receive the credit within [Insert Number, e.g., 5-7] business days, depending on your bank or card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [Insert Email].

6. Shipping Costs for Returns

  • Defective Items: If the return is due to our error (wrong item or damaged product), we will cover the return shipping costs.
  • Customer Preference: If you are returning an item due to a change of mind or wrong size ordered, you will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

7. Cancellations

  • You can cancel your order within [Insert Number, e.g., 24] hours of placement, provided the order has not been shipped.
  • Once the order is handed over to the courier partner, it cannot be cancelled.

8. Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: support@hi5india.in
  • Phone: 9987223709
  • Address: khanapur,Nirmal

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